FAQ

This FAQ has been compiled to cover the most common questions our guests have asked us in the past. We hope these answers will help make your time at Casa Vieja as comfortable and enjoyable as possible.

Should we have missed missing, please do get in touch!

Getting Around

Mallorca enjoys a modern, well-maintained network of roads across the entire island. Here’s how to make the most of them.

Taxi companies

There are a variety of taxi companies to choose from, however we have our favourites.

Taxis Bisbal
Mobile: +34 639 305 455
Email: taxisbisbal@yahoo.com
Languages: English, Spanish

We have been using this firm since we first came to visit in 1981!

Resort Hoppa

This bus service is a very cost-effective way to reach one end of the island from the other.

More information:
http://www.resorthoppa.com/airport-transfers

Car Hire

Palma de Mallorca Airport offers a wide choice of rental companies. There’s plenty of competition, so by all means don’t feel you need to go with the first counter you find.

The usual suspects Sixt, Hertz and Europcar are all well established. However, we would recommend:

Record (Palma de Mallorca Airport)
Email: reservas@recordrentacar.com
Tel: +34 902 123 002

Terry’s Car Hire (Can Pastilla)
Email: info@terryscarhire.com
Tel: +34 971 267 849

We like Terry’s in particular as the pickup/return point is directly opposite the airport terminal, avoiding queues at busy times. We also find his prices quite competitive.

Most (if not all) transport options on the island will be priced in Euros. Current exchange rates can be found at OANDA.

Making a Booking

How do I book?

We exclusively use Owners Direct to market and manage bookings for Casa Vieja.

Please use the contact form at Owners Direct to make a booking or modify/cancel an existing booking.

When do I need to pay the deposit?

You can secure your booking with a (non-refundable) deposit of £400.

The balance payment is due 8 weeks before arrival, along with a security deposit of £200. This is returned to you as soon on confirmation from our managing agent in Port de Pollença.

A warning about fraudulent travel operators

If you see Casa Vieja advertised anywhere other than Owners Direct or CyclingMallorca.co.uk, please do not respond. It is not unknown for scammers to pose as the legitimate owners of a villa to target vulnerable holidaymakers. Be vigilant.

Children

Having children (and grand-children) ourselves, the villa comes equipped with everything the newest members of your family would need. In the words of one of our guests, Casa Vieja is “child friendly and safe for our 2 year old grand daughter”.

What facilities are there for children?

We provide a set of equipment for children at no extra cost, including:

  • Cot
  • Highchair
  • Safety Gate
  • Aventi bottle warmer
  • Sterilising unit
  • Baby monitor
  • Built-in changing unit
  • Baby bath
  • Bed linen/duvet

Should you require a second cot and/or highchair, these can be hired from our property management. Please contact us if you have any questions.

What activities are nearby for children?

Plenty! Have a look at what's nearby.

Health & Safety

Fire Safety

The villa has several fire safety countermeasures installed:

  • Lounge: CO2 extinguisher (for electrical fires)
  • Kitchen: Foam extinguisher and fire blanket (for cooking fires)
  • Landing: Powder extinguisher (for general use)

There is a heat alarm in the kitchen and smoke alarms in every room, each of which is interlinked for improved safety.

What are the emergency contacts on Mallorca?

Our holiday handbook (issued on arrival) features extensive medical information for the local area.

Again, our managing agents are on hand to assist should there be a medical emergency of any kind.

Which of the local pharmacies or medical centres speak English?

This is rather difficult for us to keep track of, as medical staff tend to come and go. Finding a doctor who speaks excellent English one year is no guarantee (s)he will be there the next!

As a starting point, we would recommend:

Clinica Inle
Calle Roger de Flor 30
Port de Pollença
Tel: +34 971 864 466

Our managing agents maintain an up-to-date list for the benefit of our guests and will be able to direct you to the appopriate centre during your stay, should the need arise.

Where is the first aid kit?

A basic first aid kit can be found on the top of the fridge freezer in the kitchen. However, it would be advisable to note down the details of the nearest medical centre in case of emergency.

Should I buy medical or travel insurance for my trip?

On request, the NHS will issue eligable you with an EHIC card, which serves to identify you to state-provided healthcare services in other European countries. Using this card, you may be able to claim reduced cost or sometimes free treatment should you need medical treatment while on holiday.

The NHS stresses that the card is not a replacement for travel insurance, which covers additional items such as private medical care, mountain rescue and repatriation to the UK.

It is recommended to check the terms and conditions of any insurance policies you take out prior to travelling.

If you’re looking for a one-off policy for your next trip, Owners Direct offers travel insurance to customers in partnership with Europ Assistance.

Tap water

The mains water in Port de Pollença often has high salinity (salt). We recommend guests drink only bottled water for the duration of their stay. This includes boiling water for tea, coffee etc.

Policies

For the comfort and safety of our guests, we do impose some ground rules. Please help keep Casa Vieja enjoyable for everyone by respecting these during your stay.

Arrival and Departure

These are strictly enforced to help us ensure the villa is fit for the next party to arrive after you on changeover day (usually a Saturday).

Arrival

No earlier than 15:00 (3pm) on your day of arrival.

Departure

No later than 10:00 (10am) on your day of departure.

Guests

Unfortunately, our insurance policy does not allow us to accommodate overnight guests unless named in advance on your booking form.

Only persons named on the booking form may stay in the villa.

Minimum Length of Stay

For cyclists and family groups visiting out of season, we can accomodate requests for periods shorter than a week on request.

Smoking

We do not allow smoking anywhere inside the villa.

If you choose to smoke outside, please ensure cigarette butts are properly discarded.

Parking

Please park on the hard standing outside the garage but not on the gravel, as it is a shared drive.